FAQS

Product and Return Policy

What if a product is unavailable?

Can I return or exchange my product?

Loose gemstones, Jewelry, “Ready to be Shipped” pieces Return Policy

Custom, “Made to Order” pieces Return Policy

When does the 10-day return window begin and end?

I ordered multiple gemstones / jewellery items but wish to keep only one. Can I return the rest?

I misplaced the original certificates or packaging. Can I still return the product?

Can I return a gemstone that I have already set into jewellery?

How should I return a loose gemstone or jewellery item?

What is your privacy policy?

Do you share customer data?

How do you handle cancellations?

What about defective products?

Are policies the same worldwide?

What are the delivery times?

Do you offer express shipping?

Can I track my order?

Do you ship internationally?

What if my package is lost?